Website
The website has an Asian view and European view, with most readers likely to select the latter and get a more traditional layout as a result. It’s not the fastest loading site out there, although the available sports and markets are nicely listed in a left-hand menu and there is a different tab available for In-Play markets which is a good idea.In the middle of the homepage is a rotating graphic which highlights the new customer bonus that’s available (in fact there are two different ones advertised which prove a little confusing). 12Bet are also at pains to highlight the online deals they have with football clubs rather than promoting the big events of the day in this space. There is also a Racebook section which includes UK racing.
Customer Service
It’s interesting that some social network sites are included in the ‘Contact Us’ section, although 12Bet have customer service specialists available in English, Thai and Chinese languages. There is live chat and email support available but not telephone. It doesn’t appear that customer service is 24/7.
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