Wednesday, March 23, 2011

Review

Bonuses and Promotions

New players are eligible for a 20% sign up bonus on their first deposit at the site up to a total of $300. Those who register under the currencies RMB, MYR, THB and IDR will be eligible for the Asian welcome bonus. This will award a 33% deposit bonus on your first deposit up to MYR 990. If you sign up at the site during the promotion period of the 2010-2011 new football season and you sign up with an Asian currency, you will be eligible for a 40% welcome bonus package, consisting of a 20% deposit bonus on your first deposit and a further 20% deposit bonus on your second deposit, up to a total of MYR 495 each. Alternatively, those who signed up with an Asian currency are eligible for a 100% match deposit bonus on their first deposit during the promotion period of the 2010-2011 new football season up to MYR 50. If you make a deposit using Moneybookers you will be eligible for a 1% cash back promotion. All eligible members will be able to claim 0.1% cashback into the sportsbook, plus an additional 0.1% cashback into the casino based on their sportsbook turnover.

Customer Service Support

Customer service support is available 24 hours a day, seven days a week. Customer service is available in English, Thai and Chinese. If you have any questions when playing at 12Bet Sportsbook, you can contact their customer service team via email, instant live chat, MSN (in Chinese and Thai), Skype (in Chinese and Thai), QQ chat (in Chinese) and telephone (in Thai).

Payment Options

12Bet employs 128-bit SSL data encryption technology, provided by Thawte, to ensure the safety and security of your financial information. Transactions are processed in US dollars, euros and British pounds. Players can make deposits using wire transfers, bank draft, Local Bank-In, China debit cards, Moneybookers or NETeller.

Review

Online Sports

12Bet Review

12Bet.com is operated by Pacific Sea Invests SA. They are licensed and regulated by First Cagayan Leisure and Resort Corporation for the Cagayan Economic Zone Authority of the Philippines Government. The site is certified by the independent auditors, Technical Systems Testing (TST). 12Bet offers a good variety of sports for players to bet on, as well as plenty of special live events that players can enjoy. There are a number of bonuses and promotions as well as 24/7 customer service support.

Software and Games

12Bet offers live streaming of major sports events. They offer bets on more than 5,000 live events every month. Players can bet on multiple sports including soccer, horse racing, basketball, field hockey, ice hockey, badminton, volleyball, beach volleyball, snooker, pool, handball, water polo, boxing, darts, cricket, rugby union, rugby league, athletics, swimming, beach soccer, squash, tennis, billiards, baseball, golf and motor sports. Maximum bets will depend on the sport that you are betting on, but with a large variety of options, there should be something for everyone. Players can also enjoy slots, with the chance of winning a jackpot and can have fun at 12Bet Casino.

Thursday, March 10, 2011

12Bet Customer Service

Website

The website has an Asian view and European view, with most readers likely to select the latter and get a more traditional layout as a result. It’s not the fastest loading site out there, although the available sports and markets are nicely listed in a left-hand menu and there is a different tab available for In-Play markets which is a good idea.

In the middle of the homepage is a rotating graphic which highlights the new customer bonus that’s available (in fact there are two different ones advertised which prove a little confusing). 12Bet are also at pains to highlight the online deals they have with football clubs rather than promoting the big events of the day in this space. There is also a Racebook section which includes UK racing.


Customer Service

It’s interesting that some social network sites are included in the ‘Contact Us’ section, although 12Bet have customer service specialists available in English, Thai and Chinese languages. There is live chat and email support available but not telephone. It doesn’t appear that customer service is 24/7.



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Customer Service Email

support@12CSD.com

Odds and Markets

PLAY @ 12BET.com


Odds and Markets

There are twelve sports listed at the time of writing, which include soccer, horse racing, basketball and tennis. Indeed, the other sports only have a token offering and it’s soccer which has far more extensive pre-match and In-Play coverage than anything else. There are about 30 different soccer leagues covered and you can expect to find around 18 match markets for the big games such as Champions League and Premier League.

What’s probably the best thing about the whole 12Bet experience is that they do bet to competitive margins, which is something you would expect from a firm whose client base are based in Asia and demand tight margins when it comes to placing their bets. It’s well worth checking out their handicap lines and you will often get better soccer odds with 12Bet compared to a UK-based firm such as Ladbrokes or Coral.

12Bet Background

Background

12Bet are looking to establish themselves as a top bookmaker across Europe, as can be seen with their advertising deals brokered in 2010 with Newcastle United, Birmingham City, West Bromwich Albion and Sevilla. They are a remote gambling brand, licensed in Europe and Asia through the affiliated companies Pacific Sea Invests S.A. and Pacific Sea Invests S.A. which are remote gambling operators based in the Isle of Man and the Philippines respectively.

12Bet  is focused primarily on offering sports betting products and services to certain European and Asia Pacific markets. Their philosophy is to grow the business through seeking to deliver to sports betting customers the best overall experience in the market.

12Bet Summary

"Get an account at 12Bet and watch HD quality live streaming sport."
 
 12Bet Bookmaker Review

Summary

The best things about 12Bet is the fact that they offer great odds on a range of soccer leagues and that they have a pretty solid In-Play offering which again contains prices at tight margins.

However, the live odds and time of the match seem to require a manual refresh in order to make sure that you are seeing them up to date. The two free bets are both generous enough although be aware of the turnover requirements before you land your deposit bonus.

12Bet may have a UK-facing site, although there is still a lot of work required if they are to appeal to customers based in the United Kingdom and across Europe.